Last updated: 22 September 2026

Terms of Use


These Terms of Use govern your use of the Ekohouse website.

By accessing or using this website, you agree to these Terms of Use. If you do not agree with them, please do not use the website.


1. About Ekohouse


This website is operated by:

Ekohouse Climate Systems Ltd
Company Number: 16320506


Registered Office:
133 Aston Cantlow Road
Wilmcote
Stratford-upon-Avon
England
CV37 9XW


References in these Terms to “Ekohouse”, “we”, “us” or “our” mean Ekohouse Climate Systems Ltd.

References to “you” or “your” mean any person accessing or using this website.


2. These Terms Apply to Website Use


These Terms govern your use of the Ekohouse website, including:

  • Browsing our pages
  • Viewing product information
  • Submitting enquiries
  • Registering interest in products
  • Contacting us
  • Applying for a trade or reseller account
  • Accessing downloadable information or materials
  • Using any other functionality made available through the website

Separate terms may apply when you purchase or pre-order products from Ekohouse.

Where separate Terms & Conditions of Sale apply, those terms will govern the relevant purchase, payment, deposit, delivery, cancellation and return arrangements.


3. Information on This Website


We aim to ensure that the information published on this website is clear, useful and accurate.

However, product development is ongoing and information may change from time to time.

We may therefore update:

  • Product specifications
  • Dimensions
  • Technical information
  • Availability
  • Delivery estimates
  • Pricing
  • Product images
  • Colours and finishes
  • Features
  • Documentation
  • Installation information

without prior notice where appropriate.

We take reasonable care to keep information current, but we do not guarantee that every item of website content will always be completely accurate, current or free from errors.

If a specification or particular feature is important to your purchasing decision, please confirm it with Ekohouse before placing an order.


4. Product Images and Illustrations


Product images, illustrations, diagrams, animations, renders and videos on this website are provided to help explain and demonstrate our products.

Images may not always represent the exact appearance of the final product.

In particular:

  • Colours may vary depending on screen settings
  • Images may include prototype or pre-production products
  • Diagrams may not be to scale
  • Illustrations may be simplified for explanatory purposes
  • Product design or specification may develop before production

Any significant specification relating to a confirmed order will be governed by the applicable Terms & Conditions of Sale and the agreed order documentation.


5. Monoblock and New Product Information


Some Ekohouse products, including new or developing products such as Monoblock, may be shown on this website before full commercial availability.

Information may therefore relate to products which are:

  • In development
  • Awaiting production
  • Available for pre-order
  • Subject to manufacturing lead times
  • Subject to specification development
  • Awaiting stock availability

Estimated availability and delivery dates are estimates unless expressly confirmed otherwise as part of an order.

Further details relating to pre-orders, deposits, balances and delivery will be set out in the applicable Terms & Conditions of Sale.


6. No Professional or Technical Advice


Information provided through this website is intended as general product and commercial information.

It should not be regarded as a substitute for appropriate professional advice relating to matters such as:

  • Heating system design
  • Electrical installation
  • Plumbing
  • Building regulations
  • Planning requirements
  • Structural requirements
  • Energy calculations
  • Property suitability
  • Installation
  • Safety
  • Building services engineering

Where professional installation or technical assessment is required, this should be undertaken by a suitably qualified or competent professional.

You should not rely solely on general website information when making technical, structural, electrical or building-related decisions.


7. Installation


Where Ekohouse products require professional installation, they should be installed in accordance with:

  • The relevant product instructions
  • Applicable technical documentation
  • Manufacturer requirements
  • Current regulations and standards
  • Any requirements imposed by competent authorities

Improper installation may affect performance, safety and any applicable product warranty.

Specific installation and warranty conditions may be contained within separate product documentation or Terms & Conditions of Sale.


8. Trade and Reseller Enquiries


Our website may allow installers, merchants, resellers, distributors or other businesses to apply for a trade relationship with Ekohouse.

Submitting a trade enquiry or application does not automatically:

  • Create a trade account
  • Guarantee trade pricing
  • Establish a reseller relationship
  • Establish an agency relationship
  • Create a credit account
  • Guarantee a credit limit
  • Guarantee supply

Trade accounts, credit facilities, Purchase Order arrangements and payment terms are subject to separate approval.

Ekohouse may carry out appropriate business or credit checks before approving credit facilities.


9. Website Enquiries


Submitting an enquiry through the website does not create a binding contract between you and Ekohouse.

A contract for the supply of products or services will only arise in accordance with the relevant Terms & Conditions of Sale and our acceptance of an order.

We aim to respond to enquiries promptly but do not guarantee a particular response time unless agreed separately.


10. Prices


Prices shown on the website may change from time to time.

Where prices are displayed, the website or applicable sales documentation will indicate whether prices include VAT where appropriate.

The price applicable to an order will be the price confirmed during the ordering process or otherwise agreed between you and Ekohouse.

Obvious pricing errors do not oblige us to supply a product at an incorrect price.

If we identify a material pricing error relating to an order, we will contact you to explain the situation and deal with the order in accordance with applicable law and the relevant Terms & Conditions of Sale.


11. Website Availability


We aim to keep the website available and operating correctly.

However, we cannot guarantee that the website will:

  • Always be available
  • Always operate without interruption
  • Always be free from errors
  • Always be compatible with every device or browser


We may temporarily suspend access for reasons including:


  • Maintenance
  • Security updates
  • Technical faults
  • Platform updates
  • Hosting issues
  • Changes to website functionality


We may also change, withdraw or discontinue parts of the website where reasonably necessary.


12. Acceptable Use


You must use this website lawfully and responsibly.


You must not:


  • Attempt to gain unauthorised access to the website or associated systems
  • Introduce viruses, malware or other harmful code
  • Attempt to interfere with website operation or security
  • Carry out denial-of-service attacks
  • Use automated systems to excessively scrape or harvest website content
  • Misuse enquiry forms
  • Submit deliberately false or misleading information
  • Impersonate another person or business
  • Use the website for fraudulent or unlawful purposes
  • Attempt to access information or systems not intended for you


We may restrict or block access where we reasonably believe the website is being misused.


13. Intellectual Property


Unless otherwise stated, the content of this website is owned by, licensed to, or used with permission by Ekohouse.


This can include:


  • The Ekohouse name and branding
  • The Monoblock name and branding
  • Logos
  • Product designs
  • Product photographs
  • Illustrations
  • Graphics
  • Videos
  • Animations
  • Written content
  • Technical information
  • Page designs
  • Diagrams
  • Marketing materials
  • Downloadable materials


These materials may be protected by copyright, trademark, design rights and other intellectual property laws.

You may view and print reasonable extracts for your own personal or legitimate business use.


You must not reproduce, republish, distribute, sell, licence, modify or commercially exploit our website content without our prior written permission, except where permitted by law.


14. Product and Design Rights

Nothing on this website grants you any right or licence to manufacture, copy, reproduce or commercially exploit any Ekohouse product, design or technology.

Technical drawings, product concepts, prototypes and associated materials may contain proprietary intellectual property.

All rights are reserved.


15. Links to Other Websites

Our website may contain links to third-party websites or services.

These links are provided for convenience and information.


Ekohouse does not control third-party websites and is not responsible for their:

  • Content
  • Availability
  • Security
  • Privacy practices
  • Products
  • Services
  • Accuracy

A link from our website does not necessarily mean that we endorse the third party.

You access third-party websites at your own discretion.


16. Links to Our Website


You may link to publicly available pages on the Ekohouse website provided that the link is made fairly and lawfully and does not:


  • Misrepresent your relationship with Ekohouse
  • Suggest endorsement where none exists
  • Damage our reputation
  • Contain misleading information

You must not frame the Ekohouse website within another website or reproduce substantial parts of it without our written permission.


17. Website Security


We take reasonable measures to maintain the security of this website.

However, we cannot guarantee that the website or any content available through it will always be completely free from viruses, malicious software or other harmful components.

You are responsible for maintaining appropriate security software and safeguards on your own devices.


18. Limitation of Liability


Nothing in these Terms excludes or restricts liability where doing so would be unlawful.


In particular, nothing in these Terms is intended to exclude or restrict liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Consumer rights which cannot legally be excluded
  • Any other liability which cannot lawfully be limited or excluded


Subject to those restrictions, Ekohouse will not be responsible for losses arising solely from your general use of, or reliance upon, website content where such reliance was unreasonable or where professional or product-specific advice should reasonably have been obtained.


If you are using this website as a business, we will not be liable for indirect or consequential business losses arising purely from website use, including loss of anticipated profit, revenue, business opportunity or goodwill, except where such liability cannot legally be excluded.


19. Consumer Rights


Nothing in these Terms affects your statutory rights as a consumer.


Where you purchase products from Ekohouse, your rights relating to matters such as:


  • Product quality
  • Products being as described
  • Fitness for purpose
  • Cancellation rights
  • Returns
  • Refunds
  • Delivery


will be governed by applicable UK consumer law and our relevant Terms & Conditions of Sale.


20. Privacy


Your use of the website may involve the processing of personal information.


Please refer to our Privacy Policy for information about:


  • What personal information we collect
  • How we use it
  • How long it is retained
  • Who it may be shared with
  • Your data protection rights


21. Cookies


Our website may use cookies and similar technologies.


Information about their use and your choices is available through our cookie consent system and Privacy Policy.

Where required, non-essential analytics or advertising technologies will only be used in accordance with applicable consent requirements.


22. Changes to These Terms


We may update these Terms of Use occasionally to reflect:

  • Changes to the website
  • New products or services
  • Changes to our business
  • Changes in technology
  • Changes in applicable law or regulatory guidance


The latest version will be published on this website.


The date shown at the top of this page indicates when the Terms were last updated.

Changes to these website Terms will not retrospectively alter a contract already entered into for the purchase of products.


23. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply.


24. No Waiver

If Ekohouse does not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.


25. Governing Law

These Terms of Use are governed by the laws of England and Wales.


If you are a consumer residing elsewhere in the United Kingdom, you may also benefit from mandatory legal protections applicable where you live.

Nothing in these Terms is intended to remove rights regarding jurisdiction which consumers cannot legally waive.

For business users, the courts of England and Wales will have jurisdiction in relation to disputes arising from these Terms, unless otherwise agreed in writing.


26. Contact Us

If you have any questions regarding these Terms of Use, please contact:


Ekohouse Climate Systems Ltd
133 Aston Cantlow Road
Wilmcote
Stratford-upon-Avon
England
CV37 9XW



Company Number: 16320506

You can also contact us using the email address or contact form displayed on the Ekohouse website.